Frequently Asked Questions


SpaDog

SpaDog is loved and trusted by thousands of dog lovers across the country who prioritize excellence above all else.

Every SpaDog box is lovingly hand-packed at our boutique in northeast Ohio by discerning dog-lovers who focus on luxury. Our mission is to give you the same premium indulgence we would want for our own dogs.

We can’t wait for you to join our exclusive SpaDog family. Here are a few frequently asked questions that might help you out!


Shipping

When does SpaDog ship?

How do you ship your boxes?

How much does shipping cost?

How do I track my shipment?

How do I update my shipping address?

About the Membership

How does SpaDog work?

Do I need to sign up for SpaDog every month?

How do I sign up for SpaDog?

Can I purchase SpaDog as a gift?

How do I contact you?

Billing & Your Account

How do I update my credit card?

How does billing work?

How do I receive a refund?

I just joined, when will I be billed again?

How do I cancel my account?

Do you accept returns?